BUGGY SERVICE FEEDBACK Your feedback is paramount in helping us improve our service. We invite you to complete a survey on our buggy service, which will take 5 minutes of your time. Thank you. Please enable JavaScript in your browser to complete this form.1. How often do you use the buggy service? *DailyWeeklyOnce a monthOnce or twice a yearRarely2. At which time(s) of the day do you usually call for buggy service? (you may select more than one timing) *7 – 9am9 – 11am11am – 1pm1 – 3pm4 – 6pmAfter 6pm3. How do you call for a buggy? (you may select more than one answer) *In person at the receptionWhatsAppPhone callVHF Radio (channel 77) from the boat4. How long is your usual wait for the buggy? *Below 5 minutes5 – 10 minutes10 – 15 minutes15 – 20 minutesMore than 20 minutes5. Was the buggy driver well-presented? * ExcellentGoodAveragePoorVery poor ExcellentItem #1 ExcellentGoodItem #1 GoodAverageItem #1 AveragePoorItem #1 PoorVery poorItem #1 Very poor 6. How satisfied are you with the service of the buggy driver? * Very satisfiedSatisfiedFairDissatisfiedVery dissatisfied Very satisfiedItem #1 Very satisfiedSatisfiedItem #1 SatisfiedFairItem #1 FairDissatisfiedItem #1 DissatisfiedVery dissatisfiedItem #1 Very dissatisfied 7. How did you find the condition of the buggy? * ExcellentGoodAveragePoorVery poor ExcellentItem #1 ExcellentGoodItem #1 GoodAverageItem #1 AveragePoorItem #1 PoorVery poorItem #1 Very poor To ensure the quality of service for our Members, we have modified the current policy and guidelines relating to buggy service at the marina. The guidelines are listed here for your reference.• The buggy service is reserved for Members and Members’ guests only. The buggy is a complimentary Members-only service that provides quick and safe access back-and-forth between the Clubhouse and your vessel. • Captain and/ or crew members aren’t allowed to use the buggy service unless accompanying cargo or guests. • The buggy may be used to transport cargo and bulky items over 75kg from the loading bay to your vessel, but a crew or a boater should escort the goods throughout the trip and book at least one hour prior to delivery. • The buggy may be used to fetch guests from the Clubhouse or yacht, but a crew or boater must accompany them throughout the ride. • Yacht charter guests may use buggy service only for the elderly or disabled. • Food delivery services (e.g. Grabfood, Foodpanda, Deliveroo) are not allowed to use the buggy service to deliver food to vessels from the Clubhouse.8. Do you agree that strict implementation of these guidelines is necessary? *YesNoSubmit
