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FAQ

Directions

1. How do I get to ONE°15 Marina by car?

If you are driving to ONE°15 Marina, follow these directions:

1. Turn left to Artillery Avenue at the first roundabout after exiting Sentosa Gateway gantry.
2. Continue straight to Allanbrooke Road, towards Sentosa Cove.
3. Upon reaching Sentosa Cove, make a right turn to Cove Drive at the dolphin fountain roundabout and keep to your left.
4. Turn left at the first turn and enter ONE°15 Marina.

2. How do I get to ONE°15 Marina by public transport?

ONE°15 Marina shuttle bus service runs about every 30 minutes (except between 12.45pm-2.15pm).

Pick up points: Harbourfront MRT Exit D (Opposite Vivo City) and Sentosa Cove Arrival Plaza. Hotel and F&B guests are allowed to board the shuttle, however priority will be given to staff during peak hours (9am and 6pm). Guests will have to show room their room key or hotel confirmation to board the bus.

3. Where is the shuttle bus from Vivo City?

ONE°15 Marina shuttle bus is located at HarbourFront MRT Exit D. Find ONE°15 Marina’s shuttle bus schedule here.

4. How do I get from ONE°15 Marina to Resort World Sentosa and Universal Studios Singapore? 

For getting around Sentosa, Universal Studios Singapore or Resort World Sentosa, please visit this page.

Dining
1. How can I make a reservation at ONE ̊15 Marina’s restaurants and bars?

Make a reservation at our restaurants and bars here:
WOK°15 Kitchen
LATITUDE Bistro
Boaters’ Bar

2. Are your restaurants halal certified?

Our restaurants and bars are not halal, however, we do provide halal banquet for events. Submit this form for catering enquiries or contact us at [email protected] or +65 6305 6990.

3. Do your restaurants deliver?

Yes, we do delivery through Foodpanda and Deliveroo is only available for WOK°15 Kitchen.

Browse WOK°15 Kitchen menus here:
à la carte menu
Dim sum menu

4. Is LATITUDE Bistro open to the public?

LATITUDE Bistro is open to ONE ̊15 Marina’s Members and hotel guests only.

Hotel
1. How do I make a room booking?

For room bookings, you may book directly here.

2. How can I check if my booking is confirmed? 

For booking confirmations, contact our front desk team directly at [email protected] or at +65 6305 6988.

3. How can I check for room availability? 

You may check on room availability and book directly here.

4. Can I arrange room decorations for a surprise/birthday/anniversary?

Yes. ONE°15 Marina’s Front Desk team can arrange decorations for your special day. For special room requests, contact our front desk team directly at [email protected] or at +65 6305 6988.

5. I have submitted a request for a refund. When will I receive my refund? 

Debit/credit card deposit will be refunded between 14 – 21 working days depending on issuing bank.

Wedding
1. Where can I find the list of wedding venues at ONE ̊15 Marina?

You may find the list of  wedding venues here.

2. How can I find out the wedding packages available at ONE ̊15 Marina?

For more information on our wedding packages, you may enquire directly through here or contact the team at [email protected]

Yacht Charter
1. How can I charter a yacht?

For yacht charters and enquiries, please visit here.

Marina
1. I would like to berth at ONE°15 Marina. How can I do so?

To request for berth, please submit this form.

2. What are the berthing rates at ONE°15 Marina?

To view our berthing rates, please visit here.

Parking

1. What are the parking rates at ONE ̊15 Marina? 

Parking is available at Sentosa Cove Village Carpark beside ONE ̊15 Marina.

Visitor rates:
$1.20/hour ($0.02/min), 7am – 5pm daily
$2.40/entry, 5.01pm – 6.59am daily

2. Do ONE ̊15 Marina’s hotel guests have complimentary parking?

All hotel guests are entitled to 1 complimentary parking (unlimited entries).

3. I chartered a yacht. Will I have complimentary parking?

Only yacht charters booked through ONE15 Luxury Yachting or ONE15 Life are entitled a complimentary parking coupon. You may request for complimentary parking (unlimited entries) from our Luxury Yachting team at [email protected] or at +65 6305 9676.

Shipping & Exchanges

1. How long will my order take to process?

Orders typically take 1 – 3 working days to be processed. If your order is a pre-order, it will be processed when stock is available.


2. Do you ship internationally?

We currently do not offer international shipping.


3. What is the fee for local shipping?

Local shipping is free for all orders above $60+. $20 fee applies for orders below $60+.


4. What is your returns & exchange policy?

All items are packed carefully before they are shipped out. For food items, please make sure to check upon collection or delivery as once they have been delivered/collected, food items will be non-refundable and non-exchangeable.

If any of the food items are damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.

For non-food items, please inform us of defect within 7 days of receiving the item. Damaged items will be replaced with a new one. Items to be exchanged must not be opened or used.

Careers
1. Where can I find open positions at ONE ̊15 Marina? 

ONE ̊15 Marina offers an inclusive working environment, thrilling rewards and stimulating opportunities. You may view our current open positions here.